PURCHASING & SHIPPING

I want you to be happy with your new acquisition. If you have any questions, please contact me in advance at tonia.burgess.art@gmail.com

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

Ordering

How is my payment handled?

Payments are taken through Square in Australian Dollars. You can pay securely with your debit or credit card. I don't store any of your debit/credit card details.

Purchasing with a deposit

If you'd like to purchase an original painting over $500, you're welcome to purchase in stages. A 50% non-refundable deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you're interested in arranging this.

This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.

Shipping

I've placed my order, how soon will I receive my painting?

I aim to ship all works within 5-7 business days of receiving payment. Within Australia, pieces are sent by Australia Post or courier depending on size and weight. Most Australian deliveries arrive within 3-7 days from time of shipping. Please allow 14 working days in total. If framing is required, please allow additional time for preparation.

Is shipping included?

Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.

Note: Shipping costs can vary due to size, weight, and destination. If the actual cost of shipping is significantly more than quoted, I reserve the right to discuss this with you and adjust the shipping fee accordingly. Please note that framed works will incur additional shipping costs due to the extra weight and dimensions added by the frame.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location isn't available at checkout, please message me with your details and the piece you'd like, and I can give you shipping options.

Overseas shipments (outside Australia) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer's expense. I have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

Who do I typically use for shipping?

Within Australia, I use Australia Post for smaller to medium-sized works and reputable couriers for larger pieces. For international shipments, I use Australia Post International or couriers such as DHL/FedEx depending on the destination and size of the artwork. All works are fully insured during transit and carefully packaged with archival materials to ensure they arrive in perfect condition.

Framing

Selected works are available framed. Please inquire via email to tonia.burgess.art@gmail.com about framing options for specific pieces.

Returns

What if my painting arrives and I don't like it?

I want you to be fully happy with your new artwork, so I offer a return agreement.

If a painting isn't as you expected, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you're responsible for packing and arranging return delivery using an insured service. Once the piece has been safely returned, I'll refund your payment within 14 days. Original shipping costs are non-refundable.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that's been damaged in transit, please contact me within 48 hours with photographs, and I'll arrange a replacement or full refund including shipping costs.

What about overseas returns?

Due to the complexity and cost of international returns, I'm unable to offer returns on products sent outside of Australia except in cases of damage during transit. Please contact me via email at tonia.burgess.art@gmail.com before purchasing if you have any concerns about the artwork or delivery.